Returns & Refunds
A Little Luxury, A Lot of Love.
At Cheri Cheri, every piece is thoughtfully designed to bring elegance, comfort, and a little romance into your everyday rituals.
We hope you fall in love with your selections. However, we understand that sometimes things don't work out.
Returns & Exchanges
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition
- Returned with all original tags and packaging intact
- Free from stains, odors, makeup, and signs of wear
For hygiene reasons, sleep masks and any intimate apparel designated as final sale are not eligible for returns or exchanges, unless they arrive damaged, defective, or incorrect.
Pre-Order Purchases
Our debut collection is offered exclusively through pre-order.
Pre-order items are eligible for returns under our standard return policy once delivered, unless clearly marked as final sale.
Estimated shipping timelines will be communicated as they become available.
If your order experiences a significant delay, our team will contact you with updated information and available options.
Refunds
Once your return is received and inspected, we will notify you of its approval status.
Approved refunds will be issued to your original payment method within 5–10 business days after approval. Your financial institution may require additional processing time.
Original shipping fees are non-refundable, except where required by law or when the return results from our error.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Cheri Cheri cannot be responsible for return packages lost in transit.
Damaged or Incorrect Items
Your experience matters to us.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue.
Our team will work with you to make things right.
How to Start a Return
To request a return, please contact our customer care team through the contact form on our website.
Include your order number, the item you wish to return, and the reason for your request.
Please wait for return authorization and instructions before sending your package.
A Final Note
Thank you for choosing Cheri Cheri.
As a small, independently owned woman brand, every order means the world to us. We're grateful to be part of your moments of rest, romance, and everyday luxury.
With love, Cheri Cheri ♡
